Whether it is a
domestic company or a modern MNC, no company produces flawless products or
offers excellent services. Loopholes are everywhere and when found in such
cases, there should be a way to fix it, when a customer files a complaint. Complaint
is just a word in the English dictionary that means something else but is treated
negatively. If an organization is enabling its customers to share their
complaints, then the organization is taking their customers seriously. But just
listening to these complaints will not do everything for the company. The
resolution of such complaints should be the key factor.
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| The Resolution Of Complaints Should Be The Key Factor |
A company should provide a complaint resolution section on the website itself. All the complaints should be filed and resolved in such a manner that they resolve in a quick time. Whereas resolving the complaint, staying in touch with the client by notifying him for it could keep you away from discarded hassle. A company can achieve many heights of success by following this module.
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