Tuesday 20 July 2021

The Resolution Of Complaints Should Be The Key Factor

Whether it is a domestic company or a modern MNC, no company produces flawless products or offers excellent services. Loopholes are everywhere and when found in such cases, there should be a way to fix it, when a customer files a complaint. Complaint is just a word in the English dictionary that means something else but is treated negatively. If an organization is enabling its customers to share their complaints, then the organization is taking their customers seriously. But just listening to these complaints will not do everything for the company. The resolution of such complaints should be the key factor. 

The Resolution Of Complaints Should Be The Key Factor

A company should provide a complaint resolution section on the website itself. All the complaints should be filed and resolved in such a manner that they resolve in a quick time. Whereas resolving the complaint, staying in touch with the client by notifying him for it could keep you away from discarded hassle. A company can achieve many heights of success by following this module.

Thursday 28 May 2020

How To Submit Feedback At Exporters India ?

Register your feedbacks effortlessly by access the form available at https://members.exportersindia.com/feedback.htm. This link redirects the user to the feedback form. Filling the form requires no time because things have been automated for all users. For placing the feedback, make sure that all details like the email address, mobile/landline number, companys name, and city/country where the client is based. After filling up all details including the feedback form, just hit the submit button and your views will be registered in our database. Moreover, the same can be edited every time you utilize any of our services. With your feedbacks, we are able to revise our stratagem for enhancing the services by becoming more user-friendly.
How To Submit Feedback At Exporters India ?
How To Submit Feedback At Exporters India ?
ExportersIndia.Com also privileges its users to gain further assistance regarding their enrollment and FAQs for buyers and sellers alike. The E-helpdesk of ExportersIndia.Com can be accessed by clicking https://www.exportersindia.com/help. It allows all buyers to understand the process of searching, selecting, and shortlisting desired products and services. On the other hand, sellers can go through the policies and regulations for advertising their products/services, generating leads, and growing the business. Several buyers and sellers across the Indian subcontinent get their queries resolved. Apart from basic question, you can find solution to all other queries as well.

Thursday 14 November 2019

How CRM Benefits Your Company ?

Running a successful business is not an easy task, as it involves proper planning of different strategies and the timely execution of those planned strategies in the perfect way. However, this doesn’t guarantee proper success for a particular business organization. One of the most important factors that should not be forgotten by business organizations to be successful is the way they deal with their customers. A customer is indeed the king of the market and should be treated properly.
How CRM Benefits Your Company?
How CRM Benefits Your Company?
Customer Relationship Management is one such solution that allows various business organizations in managing their company’s interaction with their current and potential customers. With this approach, an organization can let its customers informed about their company’s policies, standards, etc. CRM allows a business organization to keep an eye on the data analysis of their customers that help them in improving their business relationships and increasing their sales growth respectively. This includes managing different types of demands of the customers, what they expect from you and also communicating with them and to revert them on feedback's on the product/ services they have availed from you. With advanced customer relationship management approach that includes advanced marketing strategies, proper sales planning and friendly customer service & support, a business organization can make their relationships even stronger with their customers.

Working with customer relationship management approach, a company or business organization can maintain their customers for a long period by learning more about their targeted audiences and how to cater to their needs in the most promising way.

Friday 11 January 2019

Review & Revise Your Client Servicing Policy

The client servicing team of any organization plays a critical role in maintaining the reputation of the company. Negative outcomes and bad customer reviews can be completely avoided by reviewing and revising the client servicing policy. The way your client servicing team handles the complaints and queries brought forward by your customers has a key role in your companys reputation. If they are able to solve your customers queries, it would create a great reputation and chances are your customer may even spread a word about your amazing service through word of mouth.
Review & Revise Your Client Servicing Policy
Review & Revise Your Client Servicing Policy
It is important to review your client servicing policy regularly to find any aspect that results in regular complaints. Analyze the complaints or negative reviews received to point out the issue in the services. Try to revise your policy and remove any element of friction that may affect your reputation in the clientseyes. Keep working on your client servicing policy to improve the experience of your clients and gain appreciation. 

Wednesday 25 October 2017

Deliver More Than What You Have Promised

You must have heard about some prominent companies that have gained a good reputation in the industry but has lost all of it due to certain reasons. Well, there can be various reasons for such a sudden fall, but the most prominent one is deficiency in promise delivery. Companies, like politicians, usually make many promises in the beginning. 
However, the promise delivery starts declining as soon as the client becomes permanent. And, when this happens, the client starts preferring some other company for availing the same services that values him/ her. This is how the reputation declines in the industry. In order to avoid this, a company should never promise those things that it cannot deliver to the clients.

Promises are meant to be fulfilled, not broken. In fact, it is advisable to promise less and deliver more. Surprising your clients with extra benefits or support in certain task will help you in reaching your goals promptly. When you promise less, the client will not expect much. However, when you will deliver excellence, the client will be more than satisfied. Also you will be saved from an inflow of complaints for not fulfilling the promises.

Monday 24 July 2017

Maintain Consistency In Services

As a startup, any company focuses on developing the best products and render outstanding services to their clients. Companies strive to deliver excellence in the beginning. However, when they are well established in a particular industry, they stop giving much importance to maintaining consistency. This is what they do wrong. Raising the bar of your excellence with time, but not letting it decline in any manner is the right approach that can lead you to a steady growth.

Clients should be your priority, no matter at what position you are in the industry. And, in order to create a reputation amongst the clients, you need to maintain consistency in services/ products. If the quality of your product declines with time, customers will stop approaching you. And, it will not take time to come back to square one after you lose your reputation in the industry. Moreover, your customer care should also remain consistent throughout your dealings with the clients. By maintaining cordial relationships with the clients, you can ensure that. Also, this will enable you to get positive reviews from your clients, which will be a benefit for you. 

Wednesday 8 February 2017

Keep Your Employees Motivated

Positive environment, client-centric approach, humble attitude, sound business ethics, and motivated employees are some of the key factors behind the success of any business. Keeping a motivation check on your employees can ensure the rest of the factors automatically. If your employees are passionate about their work, then nothing can stop you from leading on the path of steady growth
Keep Your Employees Motivated
Keep Your Employees Motivated
In order to keep your personnel interested, keep offering them new ways of gaining incentives and knock the boring atmosphere out of your company. 

In addition to this, you have to encourage teamwork in your company to ensure that each employee remains satisfied with the amount of work assigned to him/her. Remember that a company with satisfied employees gains more positive reviews as compared to others. 

Thursday 20 October 2016

Reviews Is Essential Key To Maintain Relation Between Customers And Organization

Ask your customers to write reviews for your company that may include positive as well as negative feedbacks but both of them will lead towards the betterment of the organization. 
Reviews Is Essential Key To Maintain Relation Between Customers And Organization
Encourage them by adding flyers on your website as a type of reminder which reminds them to write a review for you. Responding to reviews is equally important in order to maintain a balance between organization and customer relationship. This shows that you are taking the feedbacks of the customers seriously. Such reviews will help you in evaluating your own position in the market and aids you in gaining maximum attention of the customers. Thus, you will enjoy a long-term association with your customers. 

Wednesday 28 September 2016

To Grow at a Rapid Rate in The Industry Need to Follow Customer Centric Approach Religiously 

Have you ever thought about this before – a Customer Centric Approach ? What does it exactly means ? It means that the customer remains at the centre of any business idea or operation. It particularly focuses on customers’ demands and they believe that their customers are their reason for existence and their growth lies with customers’ level of satisfaction. It is the key to success for all business organizations. This approach should be followed to retain your customers which in turn will help you to gain maximum positive reviews from people. So, if you want to grow at a rapid rate in the industry, you need to follow this approach religiously as it confirms success along with a huge word-of-mouth publicity. It is extremely important for you to make your customer feel important. This will boost the interest in your customer to buy your product without having any second thought.

Thursday 31 March 2016

Three Cost Management Tips For Chemical Companies In India

As projected by Tata Strategic Management Group, the Chemical Industry in India is likely to rise from $139 billion in FY 2014 to $214 billion in the coming 4 years with an annual growth rate of 9% amid growing demand scenario. The supportive hand of Government of India on this sector is also expected to offer ample contribution in its growth. While there is no particular silver bullet to enhance the competitiveness of the Indian Chemical Companies in the global sphere, and prepare them for looming shocks, the cost-management programs can back up the industry by large in improving the cost-cuts, and accountability.

The 3 key points to keep in mind while creating the cost-management program for your chemical company are cited below:

Know Your Costs:
Three Cost Management Tips For Chemical Companies In India
Three Cost Management Tips For Chemical Companies In India
The cost-cutting is an important segment of any cost-management program. While the administrative, sales, and general costs are intransigent, there are lot other costs that can be tamed down over the course of time. Few kinds of costs for the chemical companies are:

Direct costs relating to procurement, production, and improvement.
Indirect costs relating to information technology, traveling, etc.
Distribution costs including the warehousing and supply.
Conversion costs including the expenses of repairs and maintenance.

For the small to medium time span, such costs can be reduced to improve the profitability of the business, however for long-term competitiveness, the organizations have to settle upon some enduring cost-management exercise.

Assign Cost-Cutting Responsibility At Different Levels:
The company cannot successfully manage its costs if only few head honchos are held responsible for the purpose. This is because they lack an in-depth knowledge of what’s happening at the junior levels of an organization, and are thus, unable to make any strong plan/ cost-reduction targets. As an alternative, the managers can break their costs by assigning responsibilities at the small and practical level. It will assist in:

Identifying the exact area of cost mismanagement in a small time.
Making a detailed plan to control future costs in that area.
Executing the plans in a precise manner.

This sort of delegation makes every part of the team accountable, and they work hard to reduce the costs through the temptation of performance evaluations, and other incentives.

Benchmark Costs:
Instead of just reflecting upon how much cost is required to be cut, the Chemical Companies shall lay stress upon how they are going to cut those costs. In this way, they can ensure that while cutting the costs they’re not compromising upon their revenue, and the results of their steps are going to create a long-lasting value for the business. For this, the companies have to set new policies and procedures and model the desired behavior. The benchmarking of costs has to be focused upon 3 aspects, namely:

Determine the manufacturing location that is close to resources, and has all the facilities in terms of technology, power, infrastructure, storage, and distribution. Also, the target markets and business ethics should be regarded while settling on a decision.
Decide the scale of operations according to the demand in a market, and prevailing competition to stay upfront with other rivals. For instance, the lack of scale resulted in around 6% decline in domestic production of organic chemicals consequently increasing the imports by 17-19% between FY 2006 and FY 2011.
Link the cost-cutting initiatives to the broader strategic plans to enhance the scope of the business. It involves the diversification or integration of several industries in order to maintain growth and profitability while cutting the costs. For instance, in December 2015 the chemicals and seed producer DuPont in New York intensified its cost-cutting endeavors by merging with Dow Chemical Co. thus, expecting to cut its costs by 730 million from year 2015 and earning more profits.

That’s about the 3 important cost-management tips the Chemical Companies in India shall learn by heart, and commit to in long-term in order to ensure its competitiveness and success in the global sphere.

Sunday 20 December 2015

How to Promote Services Online?

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The Resolution Of Complaints Should Be The Key Factor

Whether it is a domestic company or a modern MNC, no company produces flawless products or offers excellent services. Loopholes are everywhe...